The order of "Grandma Handiculs" is "Grandma’s hand -made" milk tea, and the merchant involved: really infringement

A few days ago, Mr. Yang, consumer, reported to the surging quality viewing platform that on May 15th, he placed 356 yuan of "Grandma hand -made" milk tea.After he got it, he reminded his colleagues that he found the "Mu" (Note: Reading mó) of "Grandma’s hand work" and became "嬷" (Note: read mó).Mr. Yang immediately complained that he asked for a refund and got off the shops of counterfeit brands.

The surging news learned that the merchants involved in the incident have issued a statement saying that they have all been removed and destroyed related products, expressing sincere apologies for infringement and compensation.

Consumer complaint:

Mr. Yang said that on May 15th, he originally wanted to go on an order to ask colleagues to drink milk tea on the "Grandma’s hand -made" applet.So he chose to order on the platform.

After searching for "Grandma Handiculs", Mr. Yang saw the first place in "Grandma Handiculs".Driners in the shops such as 29 yuan, Michami Potato, and a longan gardenia coconut with 30 yuan, the names and prices are exactly the same as the genuine "Grandma handicraft"."I didn’t notice it at the time, this grandma was not his grandma."

In addition, the "Grandma handicraft" has a long delivery time, even longer than the running leg purchase time."Seeing the delivery time is 147 minutes, I thought it was too hot, it must be delicious!"

Mr. Yang did not find any difference after getting his hands."Grandma handwork" is not much different from the genuine "Grandma hand work" on the packaging bag, but the outsourcing bag of "Grandma handwork" is the heating bag, and the genuine is a paper bag.

After reminding colleagues, Mr. Yang found that the outer wall of the "Grandma’s hand -made" milk cup was written on the outer wall of the milk cup, and the font and the pattern were significantly different from the genuine "Grandma handwork".Judging from the label of milk tea, the genuine "Grandma hand work" will be posted with the "birth certificate" marked with the origin of milk tea raw materials, and "Grandma handmade" is just the name of milk tea."Then I realized that I bought the Li Gui version."

After discovering that he bought the pirated "Grandma hand work", Mr. Yang complained to the platform to refund and remove the "Grandma hand work"."I hope to get off the merchant who obviously wipes the brands that imitate the brands, and less people will be deceived!"

Corporate reply:

Surging News searched for "Grandma Handiculs" in the app that in Shanghai, in addition to the "Grandma handicap" mentioned by Mr. Yang, there is another "Grandma hand -drinking".The genuine "Grandma handmade" shops all need to "run the legs."

The details of "Grandma’s hand work" read: "Non -chain brand, mind don’t order."However, its LOGO using genuine "Grandma handwork" is used as the avatar, and the product and price are exactly the same as the genuine "Grandma handicraft".This operation obviously misleads many consumers to buy orders, and there are many bad reviews in the comment area of the store.Some consumers commented: "I thought it was a new store next to it. I did not expect it to be fake. The packaging and the name of the name and the Internet Red Store were not the net red shop, everyone chose carefully."

In this regard, "Grandma’s hand -made" replied: "I want to ask you, isn’t milk tea made? Where can there be real and imitation, if you feel that there is a problem with the taste, I can accept it."The surging news recently feedback the "Grandma handwork" to the customer service, and the customer service said that it will be handed over to the relevant departments for processing.

Surging News later learned that the "Grandma handwork" has issued an apology statement on the store interface that the products, packaging, and promotional materials containing the "Grandma handmade" trademarks using and selling are not obtained.The permission of the trademark right holder Guangxi Shuang Village Catering Management Co., Ltd. has now been removed and destroyed. He expressed sincere apologies for infringement and has made compensation.

Source: Surging News

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